PRIVACY POLICY

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Effective Date: October 1, 2026

High Roller® (“High Roller,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how information may be collected, used, disclosed, and protected when you visit High Roller Haus, place an order, create an account, submit a form, use High Roller Delivery, shop CITRUS, purchase merchandise or digital products, or otherwise interact with our services.

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INFORMATION WE MAY COLLECT

Depending on how you use our services, we may collect information such as:

• Name

• Email address

• Telephone number

• Billing and delivery information

• Account and order information

• Transaction and purchase history

• Communications and customer-service requests

• Device, browser, IP address, cookie, and website-usage information

• Age and identity-verification information when required for regulated products or services

For cannabis transactions, additional information may be requested where reasonably necessary for age or identity verification and regulatory compliance.

 

HOW WE USE INFORMATION

We may use information to:

• Process and fulfill orders

• Provide delivery and pickup services

• Verify age and identity where required

• Communicate about orders and customer-service matters

• Operate accounts, rewards, and website features

• Detect or prevent fraud and misuse

• Maintain website security

• Comply with applicable laws, regulations, licensing requirements, and lawful requests

• Improve our products, website, and customer experience

• Send marketing communications where permitted by law and subject to applicable choices

 

PAYMENTS

Payments may be processed by third-party payment providers. High Roller may not directly receive or store complete payment-card information processed by those providers.

 

COOKIES AND DIGITAL TECHNOLOGIES

Our website and service providers may use cookies and similar technologies for website functionality, analytics, security, preferences, and other permitted purposes.

Where required, consumers may be provided choices regarding certain uses of these technologies.

 

SERVICE PROVIDERS

Information may be disclosed to service providers and contractors that help us operate our business, including website hosting, e-commerce, payment processing, delivery, communications, analytics, identity or age verification, fraud prevention, and customer support.

We may also disclose information when required by law, regulation, court order, licensing requirement, or lawful governmental request.

 

CANNABIS ORDERS

Cannabis transactions are subject to additional age, identity, purchase, delivery, recordkeeping, and regulatory requirements.

Information necessary to satisfy applicable California cannabis laws and regulations may be collected and maintained as required or permitted by law.

 

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal or regulatory obligations.

 

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect information. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

 

CHILDREN

Our cannabis-related products and services are not directed to persons under 21 except where California law permits qualified medicinal patients who satisfy applicable requirements.

We do not knowingly market cannabis products to children.

 

CALIFORNIA PRIVACY

California residents may have additional privacy rights under applicable California law.

Please visit our California Privacy Choices page for additional information and available request methods.

 

THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and High Roller is not responsible for the privacy practices of independent third parties.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be reflected by updating the effective date shown above.

 

CONTACT

Questions about this Privacy Policy or our privacy practices may be directed to:

High Roller®
Email: inquiries.highroller@gmail.com
Website: High Roller Haus